To avoid any misunderstandings here are our pupils terms and conditions, we have tried to make them as easy to read as possible for you:
Once you have made a payment to us, we will forward the total amount to the driving instructor, after the first lesson has been conducted. In the event you would like a refund, please approach your instructor first. If you are unhappy with this, then we recommend you pay your instructor per each individual lessons, however, you will not be able to take advantage of a block booking discount if you choose to pay per lesson.
- Your instructor will provide your lessons in a dual controlled car which is clean and roadworthy.
- All instructors will represent themselves in a professional manner and be smart in appearance.
- Our instructor’s operate a strict no smoking policy.
Your instructor is entitled to withdraw their car for the usage of your test, should they feel you are not ready. Your instructor will always give you a minimum of 5 working days notice providing you haven’t come to the instructor at short notice (less than 5 working days).
You are allowed to take your driving test, should you not pass a mock driving test. As long as your instructor is confident you still have a reasonable chance of passing.
Very occasionally instructors can become ill at short notice. In the event this happens we will endeavour to find you another instructor but cannot guarantee anything at such short notice.
In the event the instructor’s car is not road worthy for your driving test. Your instructor will do their upmost to find you a like for like vehicle. However, we cannot guarantee an identical vehicle.
If the DVSA examiner has declined to go out on test in your instructors car because it’s not roadworthy for any reason such as; nail in tyre, brake light not working, then your driving instructor will pay for your second test and may offer up to 2 hours of lessons free of charge to prepare you for the second test.
Please make payments to your allocated instructor
We cannot be held responsible for any monies paid to the franchised instructor, as the contract is solely between the pupil and the franchised instructor. In the unlikely event you are unhappy or need help resolving an issue you can contact the office and we will try to help resolve the situation.
First time offers are available to new pupils only, you may only take 1 of these offers as they cannot be used in conjunction with other offers.
You are required to give a minimum of 24 hours notice to your instructor should you wish to cancel a lesson. Anything less than 24 hours and your instructor is entitled to charge you normal lesson rate or the prorated amount if it’s a block booking which includes the discount.
It is your responsibility to present your valid UK provisional driving license prior to the start of your first lesson. Failure to do so entitles the instructor to cancel any lessons you have booked within 24 hours and you may be charged.
We cannot be responsible for lesson/test cancellation due to mechanical breakdown or other emergencies such as illness/bereavement. We will endeavour to find a replacement vehicle/instructor as soon as possible but this is not guaranteed.
Refund and complaints policy
In the unlikely event that you are not fully satisfied with a recent driving lesson with us, please inform us of the reasons why via email and forward to customer service email. Our office manager will look at your email and contact you as quickly as possible.
When purchasing gift vouchers please be aware they are valid for 6 months from the date of purchase and driving lessons must be redeemed/booked within this time.
All pre-paid block booking offers are valid for 6 months from the date of purchase. If you have any issues commencing/fulfilling your remaining lessons then please notify us by email. Unfortunately if you contact us after the 6 months have expired then you risk losing any remaining lessons.
Once you commence your first driving lesson from a pre-paid booking (which you have 6 months to book in) you then have a further 6 months to complete the remaining lessons with your allocated instructor.
If you experience difficulty booking in with your instructor for whatever reasons then you must put this in writing to us before your lessons expire to avoid disappointment via email or our contact form.
If you book a block of lessons and are unable to continue with them, we can issue a credit note for your remaining lessons; which can be used with another instructor (expires 6 months from issue). Block bookings are non-refundable unless zero hours have been used.
If you book an intensive course and you then choose to cancel before commencing any lessons – you will lose 50% of the course payment unless a minimum of 2 weeks notice is given. Your instructor has booked your lessons out in their diary and has committed to you. An intensive course requires a lot of planning. Driving instructors are self employed franchisee’s so the 50% deposit secures your lessons times in the instructor’s diary. If you have commenced an intensive course and you choose to cancel, then you will forfeit any remaining hours you have paid for.
We believe that any complaints about the instructor’s training vehicle, ethnic origin, sex or training resources is a form of preference and should be stated when booking the first lesson, not after your first lesson.
If you have any problems or wish to raise a complaint, please consult your allocated instructor first. If you are still unhappy then put this in writing and email us. Please include your best contact number and our office manager will contact you as soon as possible.
If your complaint is regarding your test preparation please tell us in advance, not after your test, so we can help you. This gives you and us the best possible chance of passing first time.
Please understand that every instructor has their own way of teaching. If you have decided to seek a second opinion from another driving school and they disagree with our instructor’s teaching methods it doesn’t always mean your new school is right. If you have any issues regarding your lessons, then please speak to your instructor or alternatively contact us via email.
We are entitled to change driving tuition offers and prices at any time. Lesson prices are subject to change depending on location and whether you learn in an automatic or manual vehicle.
Any pre-payments are honoured at the time in which they were purchased, but the first lesson must be taken within a 6 month period from the date of purchase.
Use of personal information
All personal information and details given to us are used to deliver the service intended and records are kept strictly confidential. Occasionally your information may need to be shared with third parties, in order for us to provide you with the requested service.
We uphold and are in accordance with the Data Protection Act (1998).
Limitation of liability
We as a company and our driving instructors are not liable to you (the pupil) for any loss or damage caused relating to any business interests such as lost profits, lost earnings, loss of opportunity/business or business interruption, including in no event liable for negligence or breach of statutory duty.
All of the content provided on this website such as information, logos and images relating to the us and the products/services provided are displayed without any representation of a warranty being made, whether it be implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. For what has been permitted by law exclusion of all terms and warranties are applied whether directly or indirectly.
We do not represent the information provided being error free and is not liable for any virus’s that the server may transmit between devices/ users.